baje Privacy Policy

baje is an online gaming and sports betting platform operated for Bangladeshi users. This Privacy Policy applies to all users of the platform's services — from website visitors to registered members. The purpose of this policy is to transparently inform users about how their personal information is collected, why it is collected, where it is stored, and to whom it may be disclosed.

Along with this policy, we recommend reading our Terms and Conditions, as both documents together form the legal basis of your relationship with baje. By using any service on the site, you are considered to have accepted the terms of this policy. If you do not agree with any of the terms, you are requested to stop using the services.

baje does not provide services to anyone under the age of 21. This is ensured through age verification during account registration. If it becomes known that information of a minor has been stored with us, it will be deleted immediately.

baje collects the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• User-created username and password

2.2 Financial and Transaction Information

• Deposit and withdrawal history
• Details of transactions made via bKash, Nagad, Rocket, or bank transfer
• Mobile wallet number or last four digits of bank account (the full number is never stored)

2.3 Usage and Technical Information

• IP address and device identifier information
• Browser type and operating system
• Time spent on the site, pages visited, and gaming activity logs
• Information collected via cookies and similar tracking technologies

2.4 Communication Information

• Records of conversations with the support team via live chat or email
• Details of any complaints or feedback submitted

baje uses the collected information for the following purposes:

1. Account management: To verify membership, maintain login security, and protect account integrity.
2. Service delivery: To process deposits, handle withdrawals, and ensure a smooth gaming experience.
3. Identity verification and fraud prevention: To verify required documents including national ID to prevent financial crime and confirm account legitimacy.
4. Support: To resolve user issues and run 24/7 support operations.
5. Service improvement: To analyse user behaviour and improve site performance and the gaming experience.
6. Marketing communications: To send information about bonuses, promotions, and new features — but only with the member's prior consent.
7. Responsible gaming: To monitor excessive gaming behaviour and, where needed, alert members or set limits.

baje never sells your personal information commercially. However, information may be shared with third parties in the following specific circumstances:

4.1 Payment Processors

The necessary amount of information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, or bank transfer. These third parties have their own privacy policies.

4.2 Technology and Service Providers

Limited information may be shared with partners who provide game operation, site hosting, fraud detection, or analytics services. These partners work in accordance with baje's guidelines and privacy standards.

4.3 Legal Obligations

Information may be disclosed to comply with applicable laws in Bangladesh or legitimate requests from government authorities. Existing legal processes are fully followed in such cases.

baje uses SSL (Secure Socket Layer) technology to encrypt data transferred between your browser and the server. Personal and financial information is stored on secure servers with multiple layers of security active to prevent unauthorised access.

The security of your account also partly depends on you. Not sharing your password with anyone, choosing a password that is hard to guess, and avoiding logging in over public Wi-Fi are important precautions.

Information is generally retained while the account is active and, after account closure, for the period required by applicable law for financial and regulatory reasons.

The baje website uses cookies and similar technologies. Cookies are small text files that your browser stores at the site's request. They are used for various purposes:

1. Essential cookies: To maintain login sessions and ensure the site's core functionality. The site cannot work properly without these.
2. Functionality cookies: To remember language preferences and other settings.
3. Analytics cookies: To analyse usage patterns on the site and improve service quality.
4. Marketing cookies: To display relevant ads and offers — but only with consent.

You can control or disable cookies from your browser settings, though this may limit some features of the site.

As a baje member, you have the following rights regarding your personal information:

• Right to access: You can request to know what information is stored about you.
• Right to correction: If any information is incorrect or incomplete, you can request a correction.
• Right to deletion: In certain circumstances you can request that your information be deleted — however, some information may need to be retained for a set period due to legal obligations.
• Right to restrict processing: In some cases you can object to the processing of your information.
• Right to opt out of marketing communications: You can request to stop receiving marketing emails or messages at any time.

To exercise these rights, contact the baje support team. More information about setting account limits and self-exclusion is available in the Responsible Gaming guidelines.

The baje site may sometimes reference third-party websites. These external sites have their own privacy policies and baje is not responsible for them. You are advised to read the privacy policy of any third-party site before using it.

baje reserves the right to change this privacy policy when needed. For significant changes, a notice will be published on the site or sent to the registered email address. Continued use of the site after changes are made will be considered acceptance of the revised policy.

The latest version of the policy will always be available on this page. If you need a copy of an older version, contact the support team.

For any questions, feedback, or complaints about this privacy policy, you can contact the baje support team in the following ways:

• Live chat: Through the live chat button on any page of the site — support is available in Bengali and English 24/7.
• Email: [email protected] — replies are usually sent within business days.

For more general questions, you can visit our Frequently Asked Questions (FAQ) section — it contains answers to many questions about accounts, payments, and support.

baje believes that user privacy is a fundamental right. We are committed to protecting your information and are always ready to help resolve any concerns. Your trust in this platform, operated for members aged 21 and above, is our highest priority.